Privacy Policy

Last updated: March 16, 2022

1. Introduction

Welcome to Ajamba («we», «us», or «our»). We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy outlines in detail how we collect, use, store, and protect your personal information when you use our website design, development, and hosting services. We take your privacy seriously and have implemented comprehensive measures to ensure your data is handled securely and responsibly.

2. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, you can reach us through the following channels:

• Email: contacto@ajamba.org
• Phone: +591 61781119
• Website: www.ajamba.org
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Bolivia Time)
• Response Time: We aim to respond to all privacy-related inquiries within 24-48 business hours

3. Information We Collect

We collect and process various types of information to provide our services effectively:

3.1 Personal Information

• Full name and title
• Email address
• Phone number(s)
• Business name and details
• Billing address
• Payment information

3.2 Website Development Information

• Website content and materials
• Images and media files
• Logo and branding elements
• Design preferences and requirements
• Website functionality specifications

3.3 Technical Information

• IP addresses
• Browser type and version
• Operating system information
• Access timestamps
• Website usage data

4. How We Use Your Information

4.1 Service Provision

• Website design and development
• Custom programming and feature implementation
• Website hosting and maintenance
• Domain registration and management
• Technical support and problem resolution

4.2 Communication

• Project updates and status reports
• Service notifications and alerts
• Maintenance schedules and updates
• Billing and invoice communications
• Marketing communications (with consent)

4.3 Service Improvement

• Analysis of service usage patterns
• Customer support enhancement
• Service feature development
• Performance optimization

5. Server Access and Control Policy

5.1 Access Restrictions

As part of our robust security measures and VPS server management policy, we maintain strict access controls:

• Direct cPanel access is strictly prohibited for all clients
• This restriction is non-negotiable and is essential for maintaining server security
• No exceptions will be made to this policy regardless of technical expertise

5.2 Permitted Access Methods

Clients will be granted access through the following secure channels:

• FTP Access:
  • Dedicated FTP account(s) for file management
  • Secure FTP protocols (SFTP/FTPS)
  • Custom directory access permissions
  • Multiple FTP accounts available upon request
• Database Access:
  • Dedicated phpMyAdmin interface
  • Restricted to specific database(s)
  • Secure SSL connection
  • Custom database user permissions
• Website Administrative Access:
  • Custom admin panel credentials
  • Role-based access control
  • Secure login protocols
  • Two-factor authentication (where available)

6. Data Access and Backup Policy

6.1 Data Access Rights

Clients have comprehensive rights to access their data through:

• FTP Access:
  • Full access to website files and directories
  • Ability to download all website assets
  • Access to uploaded media and documents
  • Log file access
• Database Access:
  • Complete database export capabilities
  • Structure and data backup options
  • Multiple export format options
  • Query execution rights

6.2 Backup Recommendations

• Regular backup schedule (minimum monthly)
• Backup before major website changes
• Local and cloud storage of backups
• Testing backup integrity periodically

7. Domain Transfer Policy

7.1 Transfer Code (EPP) Requirements

• Transfer code fee: $300 USD
• Payment must be completed in full before code release
• No partial payments or payment plans accepted
• Fee is non-refundable once the code is provided

7.2 Transfer Process

• Submit transfer request in writing
• Receive payment confirmation
• Process payment clearance (24-48 hours)
• Receive transfer code via secure communication
• Technical support for transfer process (if needed)

7.3 Transfer Conditions

• Domain must be eligible for transfer
• No outstanding payments on account
• Domain age must be more than 60 days
• Domain status must be «Active»

8. Data Security

8.1 Security Measures

• SSL/TLS encryption for all data transmission
• Regular security audits and updates
• Firewall protection and intrusion detection
• Regular malware scanning
• Automated backup systems

8.2 Access Controls

• Role-based access management
• Strong password requirements
• Regular access review and updates
• Activity logging and monitoring

9. Data Retention

9.1 Retention Periods

• Active client data: Duration of service plus 2 years
• Financial records: 7 years (legal requirement)
• Communication records: 3 years
• Technical logs: 1 year

9.2 Data Deletion

• Secure data wiping protocols
• Confirmation of deletion provided
• Archive removal procedures
• Third-party data removal verification

10. Your Rights

10.1 Data Subject Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure («right to be forgotten»)
• Right to restrict processing
• Right to data portability
• Right to object to processing

10.2 Exercise of Rights

• Submit requests via email to contacto@ajamba.org
• Verification of identity required
• Response within 30 days
• No fee for standard requests

11. Changes to Privacy Policy

We reserve the right to update this privacy policy at any time:

• Notice of changes will be posted on our website
• Email notification for significant changes
• 30-day notice period for material changes
• Continued use constitutes acceptance of changes

12. Governing Law

This privacy policy is governed by and construed in accordance with the laws of Bolivia. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of Bolivia.

12.1 Legal Compliance

• Compliance with Bolivian data protection laws
• International data transfer regulations
• Industry standard security practices
• Regular legal review and updates